Effective October 12, 2026
QuickStream AI website and platform privacy notice
1. Who this policy covers
This Privacy Policy describes how QuickStream AI, an S corporation (“QuickStream,” “we,” “us,” or “our”), handles personal information through quickstream.ai, our business communications, and our VIBECAST or VIBEFAST platform services, to the extent QuickStream determines the purposes and means of processing.
QuickStream also provides technology to business customers that operate their own branded streaming sites and apps. For viewer or subscriber information processed on a customer’s instructions, that customer generally determines the purposes of processing and is responsible for its own viewer privacy notice and legal obligations. QuickStream processes that information only as described in its customer contract and any applicable data processing addendum. If you are a viewer, contact the branded service operator for its privacy policy and rights process.
2. Information we may collect
The information collected depends on how you interact with us and which features are enabled. Categories may include:
- Contact and account details: name, business, job title, email address, phone number, login identifiers, and account preferences.
- Business and transaction details: service inquiries, order forms, billing contact, plan, invoices, payment status, credit-pack purchases, AI workflow selections, asset duration, credit balances and usage, and support history. Payment information may be handled by a payment processor.
- Customer-provided content and service data: video, audio, images, metadata, branding, configuration, and account information submitted by a platform customer or its authorized users.
- Usage and device information: IP address, browser or device type, operating system, access times, pages viewed, approximate location derived from IP, diagnostic logs, and interactions with the site or platform.
- Communications: information included in contact requests, support messages, demos, feedback, or other communications.
- Information from business partners or public sources: company, role, and contact information received through referrals, integrations, or publicly available business sources, where permitted.
3. How we use information
We may use personal information to:
- respond to inquiries, arrange demonstrations, create and administer business accounts, and provide contracted services and support;
- configure, secure, troubleshoot, maintain, and improve the Website, VIBECAST, VIBEFAST, and related services;
- process orders, invoices, payments, renewals, cancellations, and service notices;
- measure service performance, diagnose errors, prevent fraud or abuse, and protect people, systems, and legal rights;
- send marketing communications where permitted, and honor opt-out choices; and
- comply with law, enforce agreements, resolve disputes, and respond to lawful requests.
4. Cookies and similar technologies
The Website or platform may use essential cookies and similar technologies for core functionality, security, preferences, analytics, or advertising. You can manage cookies through available site controls and your browser settings; disabling some cookies may affect functionality.
QuickStream and its customers provide notices, consent choices, and opt-outs for analytics, advertising pixels, session recording, or other nonessential tracking as required by law. Customers are responsible for disclosing trackers they select or add to their branded sites and apps.
5. How we disclose information
We may disclose information to:
- service providers and subprocessors that help operate hosting, streaming, storage, content delivery, customer support, email, analytics, billing, security, and related functions, under appropriate contractual terms;
- a QuickStream customer, when information is submitted to or processed through that customer’s VIBECAST service, subject to the customer relationship and applicable contract;
- professional advisers, auditors, insurers, and financing partners who need information for legitimate business purposes and are subject to confidentiality duties;
- authorities, courts, or other parties when required by law or reasonably necessary to protect rights, safety, and security; and
- a successor or transaction partner in connection with a merger, financing, reorganization, or sale, subject to applicable law.
6. Sale, targeted advertising, and sharing
We process and disclose personal information as described in this Privacy Policy. If applicable law gives you a right to opt out of certain processing, including targeted advertising or certain disclosures, contact Andrew@quickstream.ai or call (305) 467-8887. We will honor applicable browser-based preference signals where legally required.
7. Retention and security
We keep personal information for as long as reasonably necessary for the purposes described in this policy, including to provide services, maintain business records, resolve disputes, enforce agreements, comply with law, and protect security. Retention periods vary by data type, customer contract, and legal obligations. Customer content and viewer data may be retained or deleted according to the customer contract and any applicable DPA.
We use administrative, technical, and organizational safeguards designed to protect information. No online service or storage system can be guaranteed completely secure.
8. Privacy choices and rights
Depending on where you live and the circumstances, you may have rights to request access to, correction of, deletion of, or a copy of certain personal information, to opt out of certain processing, or to appeal a decision. You may also withdraw consent where processing relies on consent. To make a request, email Andrew@quickstream.ai or call (305) 467-8887. We may need to verify your identity and will respond as required by applicable law.
If your information is held by a QuickStream customer through its branded streaming service, send your request to that customer using the contact in its privacy policy. QuickStream will assist the customer as required by contract and law.
9. Children’s information
QuickStream’s business Website is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through that Website. VIBECAST customers are responsible for determining whether their content or service is directed to children, and for implementing age gates, parental notices and consent, and other safeguards required by applicable children’s privacy laws. If you believe a child has provided information directly to QuickStream, contact Andrew@quickstream.ai or call (305) 467-8887.
10. International visitors
QuickStream is based in the United States. Information may be processed in the United States and other countries where our service providers or customers operate. Those locations may have data-protection laws different from your location. Where required, we use appropriate transfer safeguards and provide additional information through the applicable contract or DPA.
11. Third-party services and external links
The Website and platform may link to third-party websites or integrate third-party services. Their privacy practices are governed by their own notices. We do not control third-party privacy practices. The exact providers used for a given customer deployment may differ.
12. Changes to this policy
We may update this policy as our practices, products, or legal requirements change. We will post the revised policy and update the effective date. If a change requires notice or consent under applicable law, we will provide it through an appropriate method.
13. Contact us
Privacy requests and questions: QuickStream AI (S corporation), attention Andrew Rivers
Email: Andrew@quickstream.ai
Phone: (305) 467-8887